In order to keep all of our clients safe, and to ensure that clients understand our policies and procedures, we ask that everyone attending our programs understand and agree to the below terms and conditions.
WARNING: THIS AGREEMENT WILL AFFECT YOUR LEGAL RIGHTS. READ IT CAREFULLY!
Appointments and Facility
The event or session can be cancelled 48 hours before the event/session begins via their client portal at www.horsetherapycanada.com
The Client must arrive at the event 10 minutes before the event/session in order to complete registration and sign up protocols.
The Client’s session will begin at the time they have scheduled. If the client arrives early, the client is asked to remain in the vehicle until the session begins. The client can meet their therapist at the Horse Therapy Centre of Canada Trailer to answer COVID-19 screening questions at the time of their session.
Any event/session, which starts later than scheduled for any reason, will finish according to schedule (i.e. the event/session will be shorter).
It is imperative that drivers/parents/guardians are on time to pick up their minor child. Therapists are unable to wait with your child to ensure their safety for pickup, if you are late.
In the event that a minor child's driver is late for pickup, the parent/guardian will be charged for the therapist’s time at the rate of $250/hr, a 1 hour minimum will be charged. The next session will not be scheduled until this fee has been paid.
Horse Therapy Centre of Canada has the right to make changes in the Event Timetable, in particular: change the Instructor, replace the Event with another one or cancel the Event. Such changes only happen in exceptional situations and are not a standard practice.
Horse Therapy Centre of Canada has the right to change the location of services within a 30 km radius. Such changes only happen in exceptional situations and are not a standard practice.
Client’s Accountability The Client and/or Parent/Guardian is obliged to inform the instructor about any health issues and limitations which may affect the Client’s safety and restrict the possibility of performing physical activities.
The instructor has the right refuse participation to the Client if the Client arrived late and/or is disruptive to the activities. No refunds will be provided in either circumstance.
The instructor may ask the Client to leave the event if they decide that the Client’s behaviour is violating public order, good manners, or Company Terms and Conditions. The instructor may ask the Client to leave if the Client’s health condition is dangerous for the client himself or for other attendees. No refunds will be provided.
The client and/or parent/guardian understands that there is a Zero Tolerance Policy towards aggressive and abusive behaviour towards Horse Therapy Centre of Canada’s staff members, volunteers, program participants and animals. This includes any abusive or threatening comments, aggressive gestures, physical contact, verbal abuse, and any other behaviour that is deemed unsafe.
I understand that I / my child can be removed from the program with immediate effect and will not receive a refund.
During the event, the Client is obliged to wear appropriate clothing and footwear (no open-toe shoes).
Privacy and Sharing of Information The Client understands and agrees that the Horse Therapy Centre of Canada regularly uses different forms of medias (photograph, video, etc.) to document the programs. These medias can and will be used by the Horse Therapy Centre of Canada on different media sites (including but not limited to: company website, Facebook, Instagram, YouTube) and/or for broadcasting on television or radio as determined by the Horse Therapy Centre of Canada.
I authorize the Horse Therapy Centre of Canada and its associated health professionals to collect personal and medical information as documented in my digital file, stored in the Horse Therapy Centre of Canada’s booking system.
I authorize the Horse Therapy Centre of Canada and it's associated health professionals to communicate with all parties indicated within the online client profile, as deemed necessary for my beneficial treatment.
I understand that my personal and medical information is confidential and will only be disclosed to third parties with my permission
I understand that if I want the Horse Therapy Centre of Canada to release my information to any third parties, that I must fill out the Release of Information form.
No-Refund Policy: All sales are final. We do not give refunds for cancelled or rescheduled events/sessions. The Horse Therapy Centre of Canada reserve all rights to reschedule sessions/events due to low attendance, weather occurrences or extenuating circumstances.
In the rare event that a refund is approved by the Horse Therapy Centre of Canada due to extenuating circumstances, a $250 administrative fee will be charged.
COME JOIN OUR HERD!
All prices are subject to HST
246 Webb rd., Stouffville, ON
Horse Therapy Centre of Canada Inc. 264 Webb Rd., Stouffville, ON OCN 003229172